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Friday, December 7, 2012

Remote Access Server - Windows Remote Assistance


1.      In order to set-up the remote connection, you need to check first the network and connection setting. On the left pane of your desktop computer click the small icon of computer which indicated the network connection and click the Open Network and Sharing Center as shown on the image below.

2.      Then, new windows will pop-up, the Network and Sharing Center. The red box on the image indicated that I am connected or belong to Home group. You can change and modify some network setting in here like allowing network encryption, change adapter settings and etc. 

3.      In home network, there are also some local computers that are connected to this network. As show on the image below there are two computers on the same network. The local computer there is JOHN-PC and my remote computer is COKACE-PC.

4.      Well now move to the climax of this conversation. First, click the start windows at the left-bottom corner of your desktop computer.


5.      Search the windows remote assistance and open it.

6.      After clicking the remote assistance you will go to windows remote assistance window. There are question saying what you want to ask for or offer help. Choose the first one, “invite someone you trust to help you”.

7.      Then you will proceed to other windows; in this case choose “Save this invitation as files”. You are inviting someone and save the invitation as file. Just ignore the other choices.

8.      Moving on, save the invitation file and make sure that it can be easily access by the user on remote computer. In this case I save it on the public document. You can also change the name of invitation if you want and then hit ‘Save’.

9.      After saving the file, the windows remote assistance will provide a unique password (combinations of numbers and letters). There is an instruction there that says: “Give your helper the invitation file and password”. So the user must locate the invitation file and input the password. 


10.  Now we’ll go to the remote computer, locate the invitation file and open.

11.  Input the complete password (the red arrow is the textbox as show in the image below) given by the local or the host computer and click ‘OK’.


NOTE: Make sure that the password you’ve input is complete and the same to the local computer.

12.  Then the remote computer will display a black image this means that connection is not yet ready. The status below is “Waiting for acceptance”.

13.  Go back to your computer and allow the remote computer to connect to your computer. Simply Click ‘Yes’.

14.  In remote computer, the user can view the page or actual window of your local computer. But the user can’t take control the windows until he allows the ‘Request control’ button at the top corner. (Indicated by red arrow). When you click request control button another request will be sent to the local computer.

15.   Then in the local computer, a message box will pop-up. Check the ‘Allow ……’ then hit ‘Yes’.

16.  You can now gained control to my windows. When you see the status: “Sharing control of the computer” at the bottom-left corner then the connection is successful. You can stop sharing, chat and modify the settings if you want.

  • Set-up with same network (ex: Home, Work and Public Network).
  • Set-up with same OS. It will not run in different platform because Win7 and XP have different Windows Remote Assistance Setting. 
  • Use Windows Remote Assistance not Remote Desktop Connection (don't be confused).
  • You can set-up windows remote assistance with/without internet connection.
  • Input the complete password invitation (ex. procedure # 9 ).


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